Privacy Policy

Here at Fiona AI ("We", or "us"), we are committed to protecting the privacy of our customers. This Privacy Policy outlines how your Personal Information or Usage Information will be collected, used, shared, stored, protected or disclosed when using our service (including https://fionaai.com). It applies to mobile applications or websites developed by us in relation to services we provide to you (“Services”). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of the Privacy Policy, please refrain from using our application. We strongly recommend that you read this policy thoroughly before proceeding with any transaction on our application.

Why do we collect your information?

We collect your information for the following general purposes: to register and manage your account, to facilitate your use of our Services, to communicate with you, to provide information about us, to publish your reviews, forum posts, and other content, to respond to your queries and comments, to prevent potentially prohibited or illegal activities, and to enforce our Terms of Use.

Collecting and Using Your Personal Data

When you visit or use our Services, we collect information about your computer or mobile device. The types of information we collect include:
  • Computer IP addresses, mobile device ids (unique identifiers assigned to a device by a manufacturer), and technical information about your computer or mobile device (such as type of device, web browser or operating system).
  • Your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically)
  • Cookies: When you access our mobile application through computers, we place “Cookies” on your computer to identify it. “Cookies” are identifiers we transfer to your computer or mobile device that allows us to recognize your browser or mobile device and tell us how and when pages and features in our Services are visited and by how many people. You can change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. If you click on a link to a third-party website, such third-party may also transmit cookies to you. Please note that this Privacy Policy does not cover the use of cookies by any third parties.

Personal Data

While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Email address
  • First name and last name
  • Usage and content generation data

Use of Your Personal Data

We may use your Personal Data for the following purposes:
  • To provide and maintain our Service, including monitoring the usage of our Service.
  • To manage your account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
  • To contact you: To contact you by email or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests: To attend and manage your requests to us.
  • To deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third party vendors who do so) tailored to your interests and/or location and to measure its effectiveness.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Who do we share your information with?

We do not rent or sell your Information in personally identifiable form to anyone for monetization through ads or leads. However, we do share your Personal Information with third parties as described below:
  • Third-party vendors: We employ third-party vendors to provide Services on our behalf for various purposes such as business analytics, customer service, marketing, distribution, payment processing, live chat etc. We may authorize such vendors to collect information on our behalf in order to operate features of our application or to deliver services tailored to your needs. Please note that such information used by third-party vendors is only to perform their functions and they are not permitted to share or use that information for any other purpose.
  • Companies within our corporate family: We may be required to provide information about you to our parent or subsidiary company or corporate affiliates. These entities will follow the best practices as described in this Privacy Policy when using your information.
  • Business Partners: We work with Business Partners with whom we offer our Services to you. If you choose to access these optional services provided by our Business Partners, we may share information about you, including your personal information, with those Partners. Please note that we do not control the privacy practices of these third-party Business Partners.
  • User Profiles and Submissions: Certain user profile information, including without limitation a user’s name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for us services. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your user name may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Again, we do not control the policies and practices of any other third-party site or service which may interact with our Services.
  • Affiliated Websites: If you were referred to us from another website, we may share your registration information such as name, e-mail address, phone numbers etc. with them. We recommend you to read the Privacy Policy of the referring website. We will not be responsible for the handling of such information by them.
  • Business Transfers: In the event of a business transaction such as a merger, acquisition, or sale of assets, customer information is typically one of the transferred business assets. Additionally, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.
  • Government Bodies: We may disclose your Personal Information and Usage Information when required to do so by law, in response to a subpoena, court order, or government request, or to comply with any legal requirements for protecting our interests. We will contact you by e-mail when we have to adhere to such legal requests. All communications sent by us at such email address shall be deemed to have been communicated to you.

Retention of Your Personal Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

How do we safeguard your information?

We strive to ensure your information is safe and secure with us. We adhere to generally accepted standards to protect the Personal Information and Usage Information submitted to us. While no service can guarantee absolute security, we have implemented suitable administrative, technical and security measures to keep your information intact, secure, and confidential. Your information is only accessed and used for necessary purposes by authorized employees, agents or third-party vendors, and we employ suitable firewalls, encryption technologies and intrusion detection systems to safeguard your information from unauthorized use.

What happens when you use our Services from outside your region?

If you are accessing our application from outside the United States, please be aware that your information may be transferred to, stored, or processed in the United States, where our servers and central databases are located. Regardless of where you access our service from, we ensure that we will follow best practices to keep your information protected. By using our Services you understand that we are governed by United States Privacy and Data Protection Laws which may differ from the laws of your country.
We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Email Marketing

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You can choose to opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors) such as Stripe, Lemon squeezy.
We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:
  • Consent: You have given your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which we is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect your vital interests or that of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by us.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights Under the GDPR

We are committed to ensuring the confidentiality of Your Personal Data and guaranteeing that Your rights are upheld. If You're within the EU, You have the following rights under this Privacy Policy and by law:
  • You can request access to Your Personal Data. This right allows You to view, update or delete the information We have about You. As much as possible, You can make these changes directly within Your account settings. If You can't do it yourself, don't hesitate to contact Us for assistance. This also enables You to receive a copy of the Personal Data We hold about You.
  • You can ask for the correction of the Personal Data We have about You. This right enables you to correct any incomplete or inaccurate information that we have about you.
  • You can object to the processing of Your Personal Data. You can apply this right when We are using a legitimate interest as the legal basis for Our processing, and there's something about Your specific situation that makes You want to object. You can also object when We use Your Personal Data for direct marketing purposes.
  • You can ask for the erasure of Your Personal Data. This right allows You to request Us to delete or remove Personal Data when there isn't a valid reason for us to continue processing it.
  • You can request the transfer of Your Personal Data. With this right, We can provide You, or a third-party of Your choice, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially consented for Us to use or where We used the information to perform a contract with You.
  • You can withdraw Your consent. You have the right to retract Your consent on using Your Personal Data. However, if You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

CCPA Privacy

This privacy notice section is designed for California residents and complements the information in Our General Privacy Policy. It applies exclusively to all visitors, users, and others residing in the State of California.

Sources of Personal Information

The categories of personal information listed above are obtained from the following types of sources:
  • Directly from You. For instance, from the forms You fill out on our Service, the preferences You express or provide through our Service, or from Your purchases on our Service.
  • Indirectly from You. For example, by observing Your activity on our Service.
  • Automatically from You. For instance, via cookies We or our Service Providers set on Your Device as You navigate through our Service.
  • From Service Providers. For instance, third-party vendors who monitor and analyze the use of our Service, provide advertising on our Service, deliver targeted advertising to You, process payments, or other third-party vendors that We use to provide the Service to You.

Use of Personal Information for Business or Commercial Purposes

We may use or disclose personal information collected for "business purposes" or "commercial purposes" (as defined under the CCPA). These may include, but are not limited to, the following examples:
  • Operating and providing our Service to You.
  • Providing You with support and responding to Your inquiries, including addressing Your concerns, investigating them, and improving our Service.
  • Fulfilling or meeting the reason for which You provided the information. For instance, if You share Your contact information to inquire about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
  • Responding to requests from law enforcement and as required by applicable law, court order, or governmental regulations.
  • As described to You when collecting Your personal information or as otherwise provided in the CCPA.
  • For internal administrative and auditing purposes.
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, and, when necessary, prosecuting those responsible for such activities.
Please note that the examples provided above are illustrative and not exhaustive. For more details on how we use this information, refer to the "Use of Your Personal Data" section. If We decide to collect additional categories of personal information or use the personal information We have collected for significantly different, unrelated, or incompatible purposes, We will update this Privacy Policy.

Personal Information of Minors

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with enough detail to enable Us to delete that information.

Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:
  • The right to notice. You're entitled to be notified about which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to request. Under the CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes, and sharing of personal information. Once We receive and confirm Your request, We will disclose to You:
    • The categories of personal information We have collected about You.
    • The categories of sources from which the personal information is collected.
    • Our business or commercial purpose for collecting or selling that personal information.
    • The categories of third parties with whom We share that personal information.
    • The specific pieces of personal information We have collected about You.
  • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:
    • The categories of personal information categories sold.
    • The categories of personal information categories disclosed.
  • The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us not to sell Your personal information. To submit an opt-out request, please contact Us.
  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
    • Complete the transaction for which We collected the personal information, provide a product or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or fulfill our contract with You.
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
    • Debug products to identify and repair errors that impair existing intended functionality.
    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when the information's deletion may likely render impossible or seriously impair the achievement of the research, provided You had previously given informed consent.
    • Enable solely internal uses that are reasonably aligned with Your expectations based on Your relationship with Us.
    • Comply with a legal obligation.
    • Make other internal and lawful uses of the information that are compatible with the context in which You provided it.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by:
    • Denying goods or services to You.
    • Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
    • Providing a different level or quality of goods or services to You.
    • Suggesting that You may receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights

To exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us by:
Email: [email protected]

Links to Other Websites

Our Service may contain links to other websites not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly recommend that You review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. If we make any changes, We will inform You by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us at [email protected]